Santa Fe investments llc 4733 Belleview Ave Kansas City, MO 64112
Deposit Amount : usp_custom_field : 1000.00
I paid a deposit plus first months rent for apartment 10 on 7/18/2018. The apartment was to be ready sometime that was undetermined around the first of August. Before the apartment was ready and before I moved in I got a job offer in another state. I contacted the leasing agent, Amanda, to see what my options were.
Amanda told me since I had not moved in yet I would get my full refund back but she would prorate the 1st months rent until she found a replacement renter. I was ok with that.
Amanda said she had a person moving in on 9/22/2018 and after he moved in I would get my full deposit back 30 days after he moved in.
On 10/30/2018 I texted Amanda to ask about the refund. She said their office moved and she forgot and would send it out.
I texted her 12 times since then and received no response. But we both have iPhones so I can see that she received and read my texts.
I also contacted her and Michaels construction company which is who I have been getting emails from since I initially contacted them about renting the apartment.
On 2/26/2109 I finally received an email from someone in their office apologizing for the delay. They stated the security deposit was mailed. On 3/11/2019 I responded to tell them never received it. They responded the same day and said they stopped payment and would reissue another check.
On 4/4/2019 I emailed stating I hadn’t received a check yet. I immediately received a response statin. Sorry, I broke my foot been in the hospital. I will send the check. Usps tracking 7018 0680 0000 0723 2662. I was unable to track this package and it never arrived.
I emailed again. And in 4/15/2019 the person responded with, I’m medicated and in the hospital. yes I sent the envelope.
I have emailed a few times since then but I no longer get a response.
Any help and or advice would be great.
I know I broke the lease. But the apartment wasn’t even ready when I broke the lease. And I would have weighed my options if the company had been up front saying I would not get my deposit back. But the company not only promised my refund once but multiple times.
Thank you
Trisha cordero