Joren Holdings LLC, 11820 Tesson Ferry Rd Suite 209, St. Louis, MO 63128
Deposit Amount : usp_custom_field : 825
Our lease ended July 31st, 2019. It wasn’t until 09/02/2019 that I made the first phone call to them inquiring about my security deposit ($825.00) since it was over 30 days and I had not received any form of written notification from them. I left a voicemail and my phone call was not returned. 09/08/2019 I called them again to inquire about the security deposit. Man on the phone, Joe?, says he has not heard from management regarding the matter and would be in contact with me. I said it is MO Law that the security deposit is to be paid within 30 days of the lease end date. He says he is aware of the 30 day law but still does not know anything. I promptly said I would be in contact with them and hung up. The next day I wrote up a letter demanding a refund of my security deposit within 5 business days or I am taking them to small claims court. I also mentioned since it is past 30 days that I am entitled to receive up to 2x the amount of the security deposit. Fast forward to today, 09/11/2019 I decided to go to their office on my lunch break to bring them the letter with my boyfriend who was also my roommate. As i was leaving my office, I received a phone call saying that they are keeping the full deposit and that I owe an additional $180.00. I firmly said no, you were supposed to give me written notification within 30 days as to what you were going to keep and/or charge, etc. I said you did not fulfill your part and now I am on the way to your office to discuss this further. As I arrived at their office, the door is locked, the light is off. We call the office number to which, Joe? answered. Says he is not in the office but somehow answered the phone? Anyways…says we need to call management and gave their extension #. I called them and left a voicemail. I said I am not paying any more money and that if the deposit isn’t refunded I am taking them to small claims court. I dropped off the written letter through their drop box on the door, which I have on video in case they try to say they never received it. Do I have a case? Can you help me? Are they legally allowed to keep my security deposit and charge more even though I have never received written notification within 30 days or even after. I was only told verbally that I am being charged extra $180.00. I was also never given a date or time when they were doing a walk-through. Thanks for your help.